Q. How do I Order?
A. There are several ways of ordering – place an order online via our webstore, send an email to firstname.lastname@example.org, phone on 01923 774242 or fax on 01923 891626. You will be emailed an order confirmation usually within 48 hours.
Q. What are lead times?
A. Unlike many furniture suppliers we actually hold large stocks of many essentials ranges meaning we can delivery with 5-10 working days. This isn’t always entirely straightforward when it comes to made to order items as lead times vary between products. During the summer period lead times on classroom furniture (tables, chairs etc.) can extend up to 12-14 weeks, but generally the maximum lead time is 4 weeks on any product we offer. We highly recommend ordering it very good time for these products. If you are unsure about lead times on any products, please don’t hesitate to contact us for more information and advice.
Q. Do you do site surveys?
A. Yes, however we are currently unable to offer this nationwide. Site Surveys are free of charge within a 50 mile radius of Watford and we reserve the right to charge for this service outside of this area so please contact us for more information.
Q. Do we have a credit account?
A. Any public organisation including NHS, schools and local authorities will automatically be given 30 day credit if an order is placed. (We reserve the right to refuse credit terms at our discretion). Any private organisation will be required to pay by card via the website or phone or via bank transfer (details can be provided on request). For larger orders or regular orders we may offer credit facilities or payment by instalments, please contact us for details.
Q. Can I return the furniture I purchase?
A. This varies between the type of products. Any item that has been made to order is non-returnable. Items that are held in stock can sometimes be returned but will be subject to restocking fees which vary between suppliers from 30% to 50% of the order value plus the costs associated with the collection.
Q. Can I see a sample of the furniture I would like to order?
A. Yes, we are happy to arrange for samples of products and materials to be sent out subject to availability, please contact us for further details. Product samples may not be in the exact colour and specification that you require.
Q. What is the lead time on Classroom furniture?
A. In stock products are generally delivery in 5-10 working days. Through the year lead times on made to order classroom furniture tend to be 3-4 weeks, but during the summer period (May – October), this can extend up to 12-14 weeks. Please note that even if you place an order in May for a specified delivery of the end of August, your order may still be delayed due to the way the manufacturer’s operate a just in time manufacturing process. This will be the same regardless of the furniture dealer you decide to work with. Suggestions to avoid issues: 1. do not throw out old furniture until you have received the new. 2. Be as accommodating as possibly with your delivery date including accepting delivery at any time during the holidays and not insisting on one day at the end of the holidays.
Q. What guarantees do you have on your furniture?
A. The guarantees vary between products so please refer to each item individually. Generally, most items have a minimum of a 5 year guarantee but there are some with 10 or 15 year guarantees and some with 1 or 2 year guarantees. All guarantees are for manufacturers defects so does not include damage through misuse or general ware and tare. In any situation we will do everything we can to assist you with a claim to reach a satisfactory conclusion.
Q. Can you deliver to any floor in my building?
A. Standard delivery is to the nearest under cover location on the ground floor. If you require delivery to another floor or directly to a room on the ground floor an optional installation fee will apply. Please contact us for more information.
Q. What if I have a problem with my order?
A. There are occasional times that the delivery does not go entirely to plan. We will always endeavour to do all we can rectify issues quickly and satisfactorily using our robust 'Case' software. Should you experience any issues please do not hesitate to contact us via phone or email with details of the problem. If there is any damage, this must be marked on the delivery paperwork prior to signing. Failure to do this may make it difficult for us to pass liability to the supplier or courier. We should then be notified within 24 hours via email with photos of the damage attached in order for us to process the claim, we are unable to make claims without this.