Shipping & Returns Policy

Any time named by the Company for delivery is given in good faith and an estimate only, and while every effort will be made to deliver on time, the Company will not be liable for the consequences of any delay, or non-delivery for whatever reasons.

Claims in respect of short deliveries, packing errors or damage to goods in transit must be notified immediately by telephone and in writing within 3 days of receipt of goods.

Claims for non-delivery must also be made within 3 days of invoice.

Storage will be charged on goods we have to store beyond the agreed delivery/collection date.

In the event of refused deliveries or any subsequent change in delivery address or split deliveries may involve extra charges.

All goods held in storage for the Buyer shall be held at the Customer’s risk and they are responsible for their insurance.

Returned Goods Requests to return correctly supplied goods, for whatever reason, will only be accepted subject to a 35% restocking charge plus any handling charge, any carriage or additional costs incurred by the Company. Such goods must be returned to us, carriage paid in their original condition within 14 days of invoice date.

Correctly supplied goods, which have been supplied to special order (i.e. not stock items) may not be returned under any circumstances.